Return Policy
We understand that occasionally, products may need to be returned. Please review our return policy below:
Return Eligibility:
- Returns are accepted within 30 days of purchase only for items damaged due to our fault or manufacturer’s defects.
- Products such as chemicals and peptides are delicate and may degrade if handled incorrectly. As a result, we cannot resell items once they have left our warehouse.
Return Procedure:
- To initiate a return, please email us at info@qualitypeptides.ca to request a Return Merchandise Authorization (RMA) within 15 days of purchase.
- Peptides, given their sensitive nature, are generally not eligible for returns. However, exceptions may be considered on a case-by-case basis.
Refunds:
- If a refund is warranted, we will manually process it for the transaction or the appropriate amount for the returned items.
- Please allow up to 7 days for the refund to be processed after we receive the returned order.
We appreciate your understanding and cooperation in adhering to our return policy. Should you have any questions or concerns, please don’t hesitate to contact us.